Elon Musk gave Sheryl Crow customer service on Twitter yesterday (April 3) after she encountered a problem with her Tesla car.
The musician posted on the social networking site asking her followers: “Who knows what to do when your @Tesla screen goes black and the reset button doesn’t work? Return it and get your money back?? #Tesla #stuckinaparkinglot.”
The tweet soon came to the Tesla CEO’s attention, who gave Crow some tips on how to solve the problem. “Change your screen preference from night mode to auto,” he wrote, before adding more information in a follow-up tweet.
Help! Who knows what to do when your @Tesla screen goes black and the reset doesn’t work? Return it and get your money back?? #Tesla #stuckinaparkinglot
— Sheryl Crow (@SherylCrow) April 3, 2019
Night mode with 0% brightness is actually too dark during the day. This is ultimately our fault. We will update our software so that 0% brightness is always usable relative to ambient conditions.
— Elon Musk (@elonmusk) April 3, 2019
The star also had a message for “the haters” responding to her issue. “I love my @Tesla, and have very few problems,” she said. “I got the basic model, nothing overly fancy, and it was cheaper than my minivan!”
Also, for the haters: I love my @Tesla, and have very few problems. I got the basic model, nothing overly fancy, and it was cheaper than my minivan!
— Sheryl Crow (@SherylCrow) April 3, 2019
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Musk replied to that tweet too, apologising for the trouble she had experienced but calling her communications “helpful feedback for improving the car”.
Glad you like it! Sorry about the trouble earlier. Helpful feedback for improving the car!
— Elon Musk (@elonmusk) April 4, 2019
Earlier this week, Musk released his debut single – a track dedicated to the memory of Harambe the gorilla. ‘RIP Harambe’ appeared on a Soundcloud page for “Emo G Records”, which also featured Musk’s name on it.
However, because it was uploaded just before April Fool’s Day, some were sceptical of the legitimacy of the track.
Last year, the Securities and Exchange Commission announced that it was charging the Tesla CEO with fraud after he tweeted that he was “considering taking Tesla private at $420. Funding secured.”
It was suggested that the tweet was an inside joke made for Grimes’ benefit that played on the popular weed term, ‘420’. In January, it was reported the musician might be asked to provide new evidence about Musk’s intention behind the tweet in his lawsuit.